Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for connecting with people? Do you have a strong sales, retail, or service background?

Role Description
Hand & Stone Charlotte - SouthPark located at 4310 Sharon Rd, Charlotte, NC 28211 is seeking a sales professional to join our front desk team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional!

Compensation Details
We offer a competitive compensation package designed to reward your contributions and drive your success.
Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

Benefits GALORE!

401K options with 5% company matching, paid training, product and service discounts, and MORE!
Earn a bonus every time you are mentioned in a 5-star Google Review
Opportunity for professional growth - we promote from within and have opportunity available for strong sales and service performers to move into a leadership path

Role Responsibilities

Successfully achieve all performance-based goals set by your manager and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Passionately promote products and services
Communicate with Service Provider team and maximize appointment book

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred. We have both FULL TIME and PART TIME hours available!

About FGG Spa, LLC

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

We can’t wait to meet you!

Compensation: $12.00 - $15.00 per hour

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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FGG Spa, LLC Benefits and Perks

As a part of the FGG Spa team, you can take advantage of these exclusive benefits:

Competitive compensation

The compensation structure for our Sales Associates is performance driven, with an hourly base plus commission on membership sales. Earning potential is practically unlimited for strong performers! Our Massage Therapists and Estheticians are compensated at a competitive per-service rate, and your total earnings per appointment is calculated based on the services provided. With a variety of upgrade and enhancement options available that will create an exceptional client experience and benefits each of our valued members and guests, you are in control of your paycheck!

Tips paid out daily for Service Providers

We pay out tips to our Massage Therapists and Estheticians daily, so there is no waiting for your paycheck to receive your tips. Cash tips are collected daily, and all tips left on credit cards are transferred to an Instant card. This can be used as a credit card for shopping and purchases, and you can even transfer the balance to your regular bank with no fees. By using the Instant card, we eliminate the safety concern of having large amounts of cash in hand at the end of your shift. Tips are paid out same day and funds are immediately available.

Insurance Benefits

Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Dental Insurance, as well as a $10K Life Insurance policy at no cost to you!

401K with Company matching

We offer a 401K to all employees through TransAmerica, and match up to 5%. Fully vested after 4 years.

Career Advancement Opportunities

We currently operate 54 spa locations across 8 states, and we are still growing! We believe in promoting from within, and we work hard to develop our team members who are interested in advancing their career with us. When a leadership opportunity opens up, we always look to our existing team first. Spa Associates, Estheticians, and Massage Therapists all have the opportunity to grow their career with us. Leadership opportunities at the spa level as well as a regional/district level, Trainer/Educator opportunities, ang higher level Operations opportunities...the possibilities are practically endless for top performers who want to advance their career with us!

Flexible Schedule

We have full time and part time opportunities. We work to find a schedule that balances the needs of the business with your personal schedule preferences.

Sense of Community Culture

We provide a supportive, caring, team environment. As a family owned business, we want our teams to feel they are a part of our extended wellness family!

Continuing Education

We provide education and training opportunities, investing in your professional growth and development. PAID Hands-on training, Continuing education, Tools for Touch© CE webinars

Professional Liability Insurance Discounts

ABMP professional liability insurance offered at a discount. ASCP professional liability insurance offered at a discounted rate to Estheticians.

Equipment, supplies, and tools provided

Our beautifully appointment spas have fully equipped rooms, including heated lift tables, towel warmers, and all necessary linens, tools, and supplies. We offer a variety of progressive treatment options and advanced massage modalities to our clients, including NuFACE Microcurrent technology and LED Phototherapy in our facials, and CBD Oil and Himalayan Salt Stones in our massages!

Our leaders understand the business!

We are very fortunate to not only have the support of Hand & Stone, a leader in the spa industry, but also our FGG Spa leaders and executives have decades of combined experience in the spa industry. This gives us a good understanding of what it is like on both sides of the treatment room door. Many of our leaders were service providers at one point in their career, giving a different perspective than other spa companies.

Sales Associate - SouthPark

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FGG Spa, LLC Benefits and Perks

As a part of the FGG Spa team, you can take advantage of these exclusive benefits: